Short of your personal displeasure with the content of the course and other unique cases (which we will consider deliberately if they arise) there are very few situations in which we might provide refunds.
There’s an inescapable simultaneity involved with all the actors on this course: by offering this platform, we do not only ‘touch’ you, you touch us – and other participants. It’s a mutual infection. You will come to shape the course simply by showing up, just as much as the course will shape and mark you inexorably. As such, if something does happen along the way – precluding you from continuing our relationship – understand that you cannot be replaced.
So while we have no strict ‘no-refund’ policy as other online courses do, we invite you to consider that the energies you’d have brought with you, as well as the seat you’d occupy (to the exclusion of other potential participants) represent real stakes.
We reserve the responsibility of turning down requests for refunds or offering partial refunds. Any request for a partial refund must be made before the second live session of the course (September 17, 2023).
1. Cancellation Policy:
1.1. Cancellation by the Customer:
- If you wish to cancel the service, you must notify us in writing or by contacting our customer support team.
- Cancellations will be processed based on the following conditions:
- If the cancellation request is received within 30 days from the date of purchase, a full refund will be provided.
- If the cancellation request is received after 30 days from the date of purchase, no refund will be provided.
1.2. Cancellation by the Service Provider:
- In rare circumstances, the service provider may need to cancel or reschedule the service due to unforeseen events or circumstances beyond their control.
- In such cases, we will make reasonable efforts to notify you promptly and provide an alternative solution.
- If an alternative solution cannot be agreed upon, a full refund will be provided.
2. Refund Policy:
2.1. Refund Eligibility:
- Refunds will only be considered if you have adhered to the cancellation policy mentioned above.
- Refunds will not be provided for services already rendered or if you have used any portion of the service.
2.2. Refund Process:
- To request a refund, you must contact our customer support team with your cancellation request.
- Refunds will be processed within 30 business days from the date of receiving the cancellation request.
- The refund will be issued through the same payment method used for the original purchase, unless otherwise agreed upon.
2.3. Non-Refundable Fees:
- Certain fees, such as transaction charges, processing fees, or administrative fees, may not be eligible for a refund.
3. Modification of Services:
- We reserve the right to modify or discontinue any service offered on our website without prior notice.
- If a service is modified or discontinued before its completion, you may be eligible for a pro-rata refund based on the portion of the service not provided.
4. Dispute Resolution:
- In the event of any disputes or disagreements, we encourage you to reach out to our customer support team for resolution.
- Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
Please read this policy carefully before making a purchase. By using our services, you agree to abide by the terms and conditions outlined in this Cancellation & Refund Policy. This policy is subject to change without prior notice, and any updates will be posted on our website.
If you have any questions or concerns regarding this policy, please contact our customer support team for assistance.